Frequently asked questions
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ORDERS SHIPPING & DELIVERY PAYMENT RETURN, CANCELLATION & EXCHANGE REPAIRS & COMPLAINTS PRODUCTS & ACCESSORIES MY ACCOUNT NEWSLETTER DEALERS & BRANCHES
Orders
It's that easy:
- Select the desired shoe and choose the appropriate size.
- Once you have found a suitable item, click on "Add to cart".
- A window will appear showing the contents of your basket. You can close this window to add further products to your basket or click directly on "Go to checkout" to complete the order process.
Here you also have the option of removing individual items from your shopping basket by clicking on the cross in the right-hand corner of the product overview.
- In the next step, you can use a customer account or place an order as a guest. To do this, simply select the "Order as a guest" field and carefully fill in the required fields (including your full address and house number).
- Now select your preferred payment method. Depending on your selection, different information will be required – follow the instructions on the page.
- If you have a voucher, you can enter it in the "Coupon code" field. Important: Please do not forget to confirm the code.
- Finally, check all the details and then click on "Order with payment" to complete the order.
What happens next?
- The total amount will first be reserved with the selected payment service.
- An order confirmation will be sent by email.
- As soon as the order leaves the warehouse, a shipping confirmation including the invoice will be sent by email.
- The selected parcel service will deliver the order directly to your home.
Enjoy your new items!
The main menu items provide an overview of the product range and allow you to browse through different product categories. The filter functions allow you to narrow down your selection according to individual criteria such as size, colour or material.
Alternatively, you can use the search function: simply enter the item number, product name or any search term in the search field.
The search field is located at the top right of the desktop (icon: magnifying glass) and at the bottom left of the menu on mobile devices under "Search" (icon: magnifying glass).
An order can currently contain a maximum of 8 items and the maximum order value is € 1,000 per order.
We currently deliver to: Austria, Germany, Italy, Belgium, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia and Spain (excluding the Canary Islands).
Unfortunately, it is not yet possible to place orders across different brands; therefore, a separate order must be placed for each brand. However, we are already working on making this possible in the future.
An order is considered complete once an order confirmation has been received by email. Only then will the amount be transferred to the online shop by the selected payment service.
If you do not receive an order confirmation within one day, please place the order again. Alternatively, you can request support via the contact form.
Orders are processed immediately upon receipt at the warehouse. Unfortunately, this means that subsequent changes or cancellations are no longer possible.
If you decide you do not want to keep an order or a specific item, you can simply return it using the enclosed return label. Once the returned goods have arrived at the warehouse, the corresponding amount will be refunded.
The price of individual products may change over time. For orders that have already been placed, the price stated at the time of ordering applies. Unfortunately, it is not possible to adjust the price of products that have already been purchased retrospectively.
We also ask for your understanding that vouchers that were not specified at the time of ordering cannot be taken into account retrospectively.
We apologise if an order or item has been cancelled. Sometimes an item is already sold out but is still shown as available in the shop. If an item is particularly popular, it may have sold out shortly before the order was completed. In very rare cases, our system may not be able to update this information in time, meaning that the order has to be cancelled afterwards.
Will the purchase amount be debited in the event of a cancellation?
Of course, no amount will be charged for cancelled items. However, if payment has already been made, the corresponding amount will be refunded automatically. The refund will be made using the original payment method.
The online shop displays all items that can be ordered online at any given time. However, we would like to point out that sometimes an item may already be sold out. If an item is particularly popular, it may have sold out shortly before the order was completed. In very rare cases, our system may not be able to update this information in time, meaning that the order will have to be cancelled afterwards.
Will the purchase amount be debited in the event of a cancellation?
Of course, no amount will be charged for cancelled items. However, if payment has already been made, the corresponding amount will be refunded automatically. The refund will be made using the original payment method.
Shipping & delivery
Shipping is free for orders over € 50.00. For orders under € 50.00, shipping costs are € 4.90 for Austria and Germany. For all other delivery countries, shipping costs are €9.90.
Returns are free of charge with the enclosed return label. If you return the entire order, you will also be credited with the shipping costs.
We currently deliver to: Austria, Germany, Italy, Belgium, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia and Spain (excluding the Canary Islands).
The order will be delivered by Austrian Post in Austria. In all other countries, delivery will be made by DHL, possibly in cooperation with local partners.
The ordered items will be shipped to the specified delivery address after receipt of payment.
For orders with the payment method invoice, shipping will take place regardless of receipt of payment. The invoice must be paid within 10 days of receipt.
Delivery to Austria and Germany takes 2-5 working days. Delivery to all other countries takes 4-7 working days.
Orders are prepared for dispatch as quickly as possible and delivery times are always kept to a minimum, but the exact delivery time cannot be guaranteed.
Once the delivery has been dispatched, a shipping confirmation will be sent by e-mail with a tracking link.
For detailed information on the shipping status, please contact the relevant transport company directly:Post.at (phone number 0810 010 100)
DHL (phone number 01805 345 22 55)
Unfortunately, express delivery is not possible. However, we prepare every order for dispatch as quickly as possible. It is important to us to keep delivery times as short as possible.
Regardless of the payment method selected, delivery will be made to any valid address within the countries that can be supplied. A different delivery address can be specified both in the customer account and directly during the ordering process.
You can add or edit your delivery and billing addresses under "Addresses" in your customer account. Please note that changing your address in your customer account will not affect orders that have already been placed and will only take effect for future orders.
You have already placed an order, but the address is incorrect?
If the order has not yet been packed, it can still be cancelled and reordered to the correct address. In this case, please contact us using the contact form.
Don't worry if cancellation is no longer possible:
If the parcel cannot be delivered, it will be returned to us. We will then refund the purchase amount.
Our shipping partners deliver between Monday and Saturday. If no one is available at the selected delivery address, our partner will leave a collection note after the first delivery attempt, which can be used to collect the parcel from the post office indicated on the note. If the delivery driver forgets to leave the collection note, the parcel can also be collected using the tracking link and the shipment number.
If a parcel cannot be delivered or collected by the specified collection deadline, it will automatically be returned to us. As soon as we receive the return, a return confirmation will be sent by email and the full purchase price will be refunded within a few working days.
We would like to point out that the payment term of 10 days remains in place for purchases made on account. If payment has not been made, our payment provider will automatically send payment reminders.
It can happen that a parcel is damaged during transport – we are very sorry about this.
Are the items you ordered undamaged?
If only the packaging is affected and an item needs to be returned, any packaging can be used for the return shipment. The enclosed return documents can be used – this ensures that the return shipment is sent free of charge to the correct address.
Is an item damaged or missing due to shipping?
Damaged or missing items should be documented with photos and then reported using the contact form.
Damaged parcels do not have to be accepted. In this case, acceptance can be refused; the shipping service provider will then automatically return the parcel.
Payment
We accept the following payment methods in our brand shops:
- Credit card: MasterCard or Visa (please note: MasterCard SecureCode required)
- Apple Pay
- Google Pay
- eps transfer (available for billing addresses in Austria)
- PayPal
- Direct debit (available for billing addresses in Germany and Austria)
- Purchase on account (payment term: 10 days after receipt of invoice)
- Please note that this payment method is only available if the billing and delivery addresses are identical and this address is located in Germany, Austria or the Netherlands.
- Hire purchase (available for billing addresses in Germany and Austria)
- iDEAL (available for billing addresses in the Netherlands)
- Bancontact (available for billing addresses in Belgium)
Please understand that we cannot accept payments that have not been made using the above methods.
You can also order your favourite items with payment by invoice. Simply select the payment option during checkout. After your order has been shipped, you will receive a shipping confirmation and the invoice by email. All payment details will be sent to you in a separate email directly from our payment service provider, Unzer GmbH. The invoice must be paid within 10 days after receiving it.
The instalment purchase option allows you to conveniently pay your invoice amount in multiple partial payments.
This payment method is processed via our payment service provider, Unzer GmbH, and is available for orders with a minimum value of € 100.00 as well as for billing addresses in Austria or Germany.
Instalment purchase – step by step:
1. Select Instalment:
Select Instalment as your preferred payment method at checkout. Once your details have been successfully verified, the various terms and instalment options will be displayed.
2. Confirmation and dispatch:
Once your order has been dispatched, you will receive a notification by email and a separate email directly from Unzer with all the relevant payment information.
3. Convenient payment in instalments:
The instalments will be debited automatically according to the selected payment plan or must be transferred on the specified date.
4. Returns:
In the event of a return, the corresponding amount will be credited to the instalment plan after the return has been processed or, if already paid, refunded to the selected payment method.
Unzer Customer Portal
Questions regarding your payment can be resolved at any time via the Unzer Customer Portal. There, you can check your current payment status, extend your payment deadline free of charge, or contact Unzer’s customer service directly to quickly and easily clarify any questions related to your payment.
When selecting the direct debit payment method, the invoice amount will be automatically debited from the specified bank account as soon as the order has been shipped. This payment method is processed via our payment service provider, Unzer GmbH, and is available for billing addresses in Austria and Germany.
Unzer Customer Portal
Questions regarding your payment can be resolved at any time via the Unzer Customer Portal. There, you can check your current payment status, extend your payment deadline free of charge, or contact Unzer’s customer service directly to quickly and easily clarify any questions related to your payment.
This payment method is processed via our payment service provider, Unzer GmbH, and is available for billing addresses in Austria and Germany.
Invoice payment – step by step:
1. Receive payment information:
Once your order has been shipped, you will receive a shipping confirmation and invoice by email. All payment details will be sent to you in a separate email from Unzer. The invoice must be paid within 10 days after receiving it.
2. Pay for what you keep:
You only need to pay for the items you decide to keep. The 10-day payment period applies independently of the 14-day return policy.
3. Pay per order:
Please make a separate payment for each order and only use the specific payment reference indicated on the payment information provided by our payment service provider Unzer. You only need to pay for the items you keep. If you return any items, the corresponding amount will be credited to your invoice after the return has been processed. Please note that no updated invoice will be issued after a return!
4. After a return:
If items have already been paid for and are then returned, the corresponding amount will be refunded to the bank account used for payment. If all items in the parcel are returned, the shipping costs do not need to be paid.
5. Once your return has been processed, a credit note will be issued as confirmation. If you have already made the payment, the amount will be refunded within a few days to your chosen payment method (depending on the bank and payment provider). If the invoice is still open, the corresponding amount will be cancelled.
Unzer Customer Portal
Questions regarding your payment can be resolved at any time via the Unzer Customer Portal. There, you can check your current payment status, extend your payment deadline free of charge, or contact Unzer’s customer service directly to quickly and easily clarify any questions related to your payment.
All invoice purchases are processed via our payment service provider, Unzer GmbH. During the checkout process, your personal creditworthiness is checked by our partner. Depending on the result of this check, the payment may be declined.
If a payment cannot be made, the following steps may be helpful:
1. Check your personal details: Ensure that your date of birth, address, and email address are correct and up to date.
2. Provide your full address: Avoid abbreviations such as "Str." – spelling out the full street name helps with address verification.
3. Match your billing and delivery addresses: Please make sure that the billing and shipping addresses match.
4. Choose an alternative payment method: If the process still cannot be completed, please select another available payment option.
Due to data protection regulations, we do not receive any information from Unzer GmbH regarding the reason for a declined payment. If you have any questions or concerns, you can contact Unzer GmbH’s customer service directly at info-vie@unzer.com
After your order has been shipped, you will receive a shipping confirmation and the invoice by email. For orders paid by invoice, direct Debit, or instalments, all payment details will be sent in a separate email from our payment service provider, Unzer GmbH.
The invoice will be sent by email as soon as the goods have left our warehouse. If you have not received an invoice by the time the goods arrive, we recommend checking your email inbox and spam folder. If you still cannot find the invoice, you can request a new copy using the contact form.
For orders placed with invoice purchase, instalment purchase, or direct debit, an additional separate email containing all payment details will be sent by our payment service provider, Unzer GmbH. Please make sure to enter only the payment reference stated on the invoice as the purpose of payment. Otherwise, your payment cannot be correctly assigned to your order.
An order is considered complete once an order confirmation has been received by email. Only then will the amount be transferred to the online shop by the selected payment service.
If you do not receive an order confirmation within one day, please place the order again. Alternatively, you can request support via the contact form.
MasterCard SecureCode is a personal password that provides additional security when shopping online with a credit card. This ensures that only the cardholder can make payments. A SecureCode can be set up at https://mea.mastercard.com.
Return, cancellation & exchange
If an item doesn’t fit or doesn’t meet your expectations, it can easily be returned within 14 days after receiving the goods.
It's that easy:
- Pack the unworn shoes in the original shoe box.
- Optional: Fill out the enclosed return slip (enter the reason for return as a code in the field provided) and place it in the parcel.
- Carefully seal the shipping box.
- Stick the enclosed return label over the old shipping label.
- Send the parcel.
As soon as we receive the return shipment, we will refund the corresponding amount using the same payment method.
Important: To ensure smooth processing, please use only the enclosed return label. Returns without this label may not be correctly assigned or recorded.
Unstamped shipments will not be accepted and may be charged to the sender.
If the return label has been lost, a new label can be requested free of charge via the contact form.
The steps mentioned are not mandatory for exercising the right of withdrawal, but they do facilitate the processing of the return.
The items can be returned to us within 14 days of receipt of the goods.
The amount will be credited via the payment method used when placing the order as soon as the parcel has arrived at the warehouse and the return has been processed. The inspection and processing can take up to 14 days. The shipping route from the sender's address to the warehouse can also take a few days.
If you paid by credit card, please wait for your next credit card statement. The amount will then be shown as a credit on this statement. For payments made by bank transfer with PayPal, it may take several working days for the amount to be credited to your account.
If the return label has been lost, a new label can be requested free of charge using the contact form.
Important: To ensure smooth processing, please only use the enclosed return label. Returns without this label may not be correctly assigned or recorded.
Unstamped shipments will not be accepted and may be charged to the sender.
Unfortunately, direct exchanges are not possible for technical reasons. The shoes can be returned using the enclosed return slip, and the desired pair can then be reordered.
Please understand that we cannot accept new orders that have been noted on the return slip.
Repairs & complaints
To make a complaint, please send a brief description, clear photos and the invoice by email to kunden-service@legero-united.com. The case will then be reviewed by our experts; you will receive feedback once the review has been completed.
Requirements: The item was purchased in the online shop (invoice must be available and enclosed) and the complaint is made within the statutory warranty period of 2 years.
Complaints about items purchased from a retailer can only be handled by that retailer. In the event of a credit note, only the retailer in question can process the settlement.
A credit note will only be issued if repair or replacement is not possible, and it is the retailer who decides whether an item can be repaired or replaced.
To get in touch, please use the filial finder to find the relevant contact details.
Requirements: The item was purchased in the online shop (invoice must be available and enclosed) and the complaint is made within the statutory warranty period of 2 years.
Valid complaints about defective shoes can be submitted within the statutory warranty period of two years. Complaints submitted outside this period cannot be considered.
Damage caused by wear and tear is not considered grounds for complaint. A warranty period of 6 months applies to wear parts such as insoles or shoelaces. This is subject to the condition that the defect already existed at the time of purchase and is not due to natural wear and tear.
At Think!, quality and durability come first. Instead of throwing away damaged shoes, our repair service extends their lifespan and helps protect valuable resources.
Each year, around 1,000 pairs of shoes are given a second life through this service.
Find out more here: repair service
The repair options depend on where the shoes were purchased:
Purchased in-store: The shoes can be taken to the store where they were bought. The staff will check whether a repair is possible and at what cost. If the place of purchase is no longer known, the filial finder can help you find the nearest retailer.
Purchased from the official Think! online shop: For purchases made through the official online shop, the repair can be arranged directly via the contact form. For faster processing, please provide the following details: order number, article number (found on the inside of the shoe), shoe size, and photos of the affected areas.
After review, a non-binding cost estimate will be provided.
Alternatively, repairs can also be carried out by a trusted local cobbler.
Further information can be found here: repair service
In general, yes – except for sole replacement, which can only be done once. The possibility of repair depends on the condition of the upper and lining materials as well as the availability of the matching sole.
Find out more here: repair Service
Products & accessories
Only items that are currently in stock are available in the online shop. If a particular shoe is no longer listed there, unfortunately it cannot be ordered directly.
However, the model you are looking for may be available from a retailer near you or from another mail order company. You can use the filial finder to find one.
Each product detail page contains comprehensive information about the item in question, including details of the material composition, the sole and other important product details that will help you choose the right model.
This information can be found below the product image on the relevant page.
My account
The "My Account" section contains all important information about personal data, addresses, payment methods, orders and returns. Changes to this data can be made directly in the "My Account" section.
To change your email address, please use the contact form.
In the login area, you can request a new password using the "Forgot your password?" function. To do this, enter the email address used for your customer account. A confirmation email will then be sent to you with a link to reset your password.
The careful handling of data is particularly important to us. All details can be found in the privacy policy.
Newsletter
The newsletter provides regular updates on:
- New arrivals from our collections
- Interesting facts about our brands legero, Think! and superfit (You will only receive information about the brands selected during sign-up.)
- Useful information all about shoes
- Vouchers, news & much more
To unsubscribe from our newsletter, please open the relevant newsletter in your mailbox and click on "Unsubscribe" below.
Dealers & branches
Use our filial finder to find all Think! retailers and online shops offering a wide selection of Think! shoes.
Please note: Only retailers with a minimum range of current season models are listed in the overview.
You can also find an overview of all Think! stores here.
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